Fees and FAQs

Are you feeling confused about what our psychology services entail? Perhaps you’re unsure what sort of help you need? You’ll find the answers to a range of frequently asked questions below. Please read through these answers before contacting us. If you’d like to know more or you don’t find the answer you’re looking for, please don’t hesitate to contact the Mind Connect Psychology team today.

how it works

About Fees and Rebates

At Mind Connect Psychology, we believe in providing affordable psychological services for clients with competitive fees that reflect our experience, professionalism, caring and respectful manner. Fees are paid at the time of each consultation using electronic payment (we accept Visa and Mastercard).

Individual therapy
The APS recommended fee for psychological services is $300 per session. However, our psychology 50 minute sessions are $210. Many individuals are also eligible for Medicare and Private Health Insurance rebates.

Couple and family therapy
Sessions with our relationship therapists, Natalie Maiolo and Natasha Vida, are 50 minutes and $220 per session.
Play therapy
Natalie and Natasha also offer 50 minute play therapy for children at $180 per session.
Contact us today to make an appointment. 

Medicare Rebates

Our psychologists are registered providers of Focussed Psychological Strategies under the Better Access to Mental Health Care initiative. This initiative provides Medicare rebates for up to 10 sessions per calendar year to individuals with a referral from a General Practitioner, Psychiatrist or Paediatrician. As part of the referral, they will develop a Mental Health Treatment Plan with you and this plan is shared with the treating psychologist prior to the first appointment.

The current Medicare rebate is $93.35 per session.

For further information on Medicare rebates available for psychological services please speak to your General Practitioner  or read the Department of Health’s information here Fact Sheet for Patients.

Private Health Insurance Rebates

Private health insurers may also rebate part of the cost of psychological consultations. Please contact your health insurance provider to understand the benefit covered each session and for further information.

NDIS Registered Provider

Mind Connect Psychology is a NDIS Registered Provider. We provide services under Therapeutic Supports, assisting clients aged 7 years and over to develop further functional independence and promote mental health and wellbeing. We specialise in working with children and adolescents and have experience supporting neurodiversity. We adopt a collaborative approach to working with young people and their families, developing individualised treatment plans to achieve their goals.

Work Cover & Motor Vehicle Accident Claims

Some of our psychologists are approved by SIRA to accept NSW Work Cover claims and Motor Vehicle Accident (MVA) claims. Before booking an appointment online, please contact us to discuss your claim and how we can support you.

At Mind Connect Psychology we are committed to helping. Life is full of complications and most people seek help because they are experiencing difficulties, crises, troubles, doubts, frustrations or concerns. Others seek help because they feel they are not living as fully as they might. Our psychologists work with you to deal with life’s complications more effectively and improve your sense of wellbeing.

Not necessarily. You can see a psychologist without a referral from your GP or psychiatrist however the full amount will be charged. This fee may attract a rebate from your private health insurance provider depending on your cover. Please speak to your private health insurance provider to check if you’re covered for psychological services. If you hold a Medicare card, you will need a referral. Please speak to your GP or psychiatrist prior to your first appointment. Please refer to our Fees and Rebates for more information.

No, you can see a couple or play therapist without a referral from your GP or psychiatrist.

For many clients accessing individual therapy from a psychologist, sessions may attract a rebate from Medicare if they hold a Medicare card. Please refer to our Fees and Rebates section for more information.

Please refer to our Fees and Rebates section for more information.

Each session runs for 50 minutes from your scheduled appointment time. Please ensure you arrive to your appointment on time.

At Mind Connect Psychology, we see your appointments as a journey to grow and strengthen. Therefore, the number of sessions for each individual will vary and depend on your needs and goals. Feel free to speak to your therapist or psychologist if you have any questions.

Yes. We currently offer after-hours appointments 4 evenings a week and Saturdays.

Yes. Your psychologist or therapist will explain the cancellation policy in detail during your first appointment. The policy is simply in place to encourage attendance. If you cancel within 48 hours of your appointment, we do not have enough notice to give the appointment to someone else. To view the full Mind Connect Psychology Cancellation Policy click here.
Please note that from 1 July 2024, our new Cancellation Policy will be in effect. The new policy will be as follows:
For same-day cancellation or no-show, the cancellation fee is 100% of the session fee.
For cancellations within 48 hours of the scheduled appointment, the cancellation fee is 50% of the session fee.

All psychologists at Mind Connect Psychology are registered psychologists. Full registration as a professional psychologist in Australia is overseen by the Psychology Board of Australia with the Australian Health Practitioner Regulation Agency (AHPRA). Registered psychologists require a four-year undergraduate degree with Honours and either: two years of a Board approved internship; one year of graduate study in professional psychology plus one year of a Board approved internship; or two years of graduate study in professional psychology. For more information on our psychologists, please refer to the Our Team page.

For more information about our psychology services call 02 9587 3887

who can we help

Our Trusted Psychological Services

Children & Adolescents

Our Mind Connect psychologists specialise in providing psychological assessment and treatment to children and adolescents experiencing a wide range of difficulties. 

We work collaboratively with young people and their families to develop an individualised treatment plan to achieve their goals. 

Our psychologists relate to children exceptionally well and strive to provide a warm and friendly environment where our young clients feel safe and comfortable.


As adults, sometimes we need help that the people around us are not able to provide. When you need an outside perspective, or expert guidance, speaking with a psychologist can help. 

Mind Connect psychologists are professionally trained listeners who can help you overcome emotional challenges, and make positive changes in your life. 

Mind Connect Psychology offers adult clients a confidential and secure professional relationship, as well as a safe place to discuss your situation.  

Psychological Assessments

Our psychologists conduct psychological assessments with children and adults. For children in particular, psychological assessment can identify strengths and challenges to better support development, classroom learning, behaviour and social and emotional development. For example, assessment can identify giftedness, specific learning disorders, intellectual disability or behavioural issues such as ADHD and ODD.

At Mind Connect Psychology we offer three main types of assessments: cognitive assessment, educational or academic assessment, and social-emotional-behavioural assessment. 

get in touch

Connect and Grow with our Mind Connect Psychologists

Please fill out the form below. We will respond to your query within the next 1-2 business days.